LUFTHANSA AIRLINES BANS APPLE AIRTAGS AFTER PUBLIC SHAMING OVER “LOST” LUGGAGE
Air travel has gotten even harder and more frustrating in recent years. And I do mean both because of the pandemic as well as how much worse airlines have handled customer service. But this time, I can only shake my head over the foolishness of Lufthansa Airlines. I don’t know about you, but I’ve had to deal with the “lost luggage” problem a couple of times. It was totally infuriating and beyond inconvenient. And despite better technologies, airlines continue to have a problem with this. And now, Lufthansa is taking center stage after they banned the use of Apple’s AirTags when angry customers hit them with public shaming.
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AIRTAGS LET YOU TRACK ANYTHING BY LOCATION, AND THAT MAKES LUFTHANSA LOOK BAD
Sure, public shaming can get pretty awkward and even abusive. But I think that only really applies to shaming individuals. When it comes to companies like Lufthansa who want to avoid the infamy of their bad service, it’s more than fair. But the airline wants to avoid this, and is trying to use its industry’s policies against electronic devices on flights to get away with it. If you’re not familiar with AirTags, they are simple pieces of plastic you can attach to anything so you can track where the item is. People use them for all sorts of things, even their keys. But using them for your luggage is a no-brainer, especially these days.
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AIRLINE INDUSTRY WANTS TO AVOID ANY ACCOUNTABILITY FOR PERVASIVE POOR SERVICE
But the problem for Lufthansa is that their customer service, for lack of a better term, simply sucks. And the summer of 2022 was a bad, bad summer for people trying to get their lost luggage after flying on the airline. But when they took to Twitter and elsewhere to call the airline out, Lufthansa decided to make their customer service even worse. Many travelers became even more frustrated, as they could see where their “lost” luggage was via AirTags. But that didn’t encourage the airline to help. Quite the contrary, Lufthansa simply doesn’t want the exposure of any hard data showing how they don’t help their customers after “losing” their luggage.
Expect more airlines to follow suit, and soon.
